Billing and Payment Policy

Introduction

At Spikefitness LLC, we aim to make your shopping experience easy and efficient. This Payment and Billing Policy outlines the methods by which we accept payments, manage transactions, and handle billing processes. Our store is based in the USA, ships exclusively within the USA, and currently accepts payments only via PayPal and Stripe.

Payment Methods

PayPal: We accept payments through PayPal, a secure and widely used payment gateway. By choosing to pay via PayPal, you can either use your existing PayPal account or pay with a credit or debit card through PayPal’s guest checkout service.

Stripe: We accepts payments through Stripe, a secure and reliable payment gateway trusted by millions. With Stripe, you can easily pay using your preferred credit or debit card, knowing that your transaction is protected by industry-leading security measures. Our Stripe integration ensures a smooth and hassle-free checkout experience.

Currency

All transactions processed on Spikefitness LLC are conducted in United States Dollars (USD). If your credit card is denominated in another currency, the payment will be converted by PayPal and Stripe according to the current exchange rate. Please note that exchange rates may fluctuate and additional conversion fees may be applied by PayPal and Stripe.

Billing Information

To ensure that your order is processed without delay, please provide accurate and complete billing information. The billing information provided must match the information associated with your PayPal account and Stripe account. If there are any discrepancies or errors in your payment, the order may be delayed or cancelled.

Order Confirmation

Upon completing a purchase, you will receive an order confirmation via email. This confirmation will include details of your order along with a transaction ID provided by PayPal and Stripe, serving as your proof of payment.

Transaction Security

We take the security of your transactions seriously. Whether you choose to pay through PayPal or Stripe, rest assured that your payment information is protected by advanced security measures. All payments made on our website are encrypted using Secure Socket Layer (SSL) technology and securely stored with AES-256 encryption. Both PayPal and Stripe adhere to PCI-DSS requirements and implement additional industry-standard practices to ensure your data remains safe. While no system can guarantee 100% security, these platforms follow stringent protocols to keep your transactions secure.

Refunds and Disputes

All refunds will be issued based on the original form of payment made via PayPal and Stripe. If you have any issues or disputes regarding your transaction, please contact us directly to facilitate resolution. For disputes related to payments made through PayPal and Stripe, you may also need to contact PayPal or Stripe directly.

Contact Us

For any questions related to payments or billing, please contact us at:

Changes to Payment and Billing Policy

Spikefitness LLC reserves the right to update or change this Payment and Billing Policy at any time. Any changes will be posted on this page and are effective immediately.